Last Updated on 10.11.2024.
Hello! I wish you the warmest welcome to The Grimport Shop, the main station for merch related to the Grimport Misfits - my passion project and an upcoming book series! These Terms of Service are here to help you understand this store's policies. By purchasing from The Grimport Shop, you agree to these terms and conditions.
General Information
The Grimport Shop is a small, one artist-owned online store based in Croatia and run personally by Fosc X. All the products are homemade or otherwise produced through collaborations with local artists, created and hand-packed personally by me (Fosc X). These terms outline how I operate the shop and what you can expect by purchasing any of the items I sell through it!
Products and Quality
I take great effort to display all the details and colors as accurately as possible on the site. All created products go through a selective process during their production, so any items with very imperfections are not going to be put on sale. As each item is homemade, however, there may be very fine differences between them.
Parts of pins and charms (such as black pin corners, pin resin coating, acrylic coating on the charms and black edges) are hand painted and thus may be very slightly different from one item to another, all within our quality standards. They are laser-cut and laser engraved using small business owned machines of a local artist.
All prints are home printed on Canon Pixma 200 printer, and are printed on different professional photo paper types (matt, luster and fine art paper) depending on the type of illustration. As such, you can expect high print quality and rich display of colors and details. It is advised to keep prints secured where the front won't be scratching against other surfaces to keep the prints lasting as long as possible.
Stickers are home printed and home cut with a cricut machine, but are sometimes very slightly corrected by hand.
Shipping Policy
Processing Time: Orders are typically processed within a week and are brought to the postal office every Wednesday, excluding holidays.
Shipping: I currently ship internationally from EU to select countries - Argentina, Australia, Austria, Belgium, BiH, Canada, Croatia, Czechia, Costa Rica, Denmark, Finland, Greece, Ireland, Italy, Montenegro, New Zealand, Portugal, Puerto Rico, Poland, Serbia, Slovenia, Spain, Sweden, Switzerland, UK and USA). Orders are shipped by Hrvatska Pošta - Croatian Post.
Delivery times may vary based on your location. Estimated delivery time is up to 30 work days from the date the order is handed over to the postal office (the first Wednesday after placing an order). If the order does not arrive within this time frame, please contact me so I can check where the package is with the postal office.
Please note that these are estimates, and actual delivery times may vary due to factors beyond my control, such as customs processing and postal delays.
TRACKING: Tracking is available for all international orders and will be sent to you after the order is handed over to the postal office.
Customs and Import Taxes
When ordering from countries outside the European Union, you may be asked to pay additional charges from your country’s customs authorities, for example customs duties, import taxes, or handling fees. These prices are not included in your purchase price, and any additional charges are the buyer’s responsibility.
Note: Customs processing may also delay delivery times which is, unfortunately, beyond my control.
Returns, Refunds, and Exchanges
Returns and Exchanges: Currently, there are no exchanges or returns available at the shop.
Refunds: Refunds are available only for items that are not delivered and cannot be tracked by the postal office, and those that arrived damaged or defective. To qualify, please contact me within 7 days of receiving your order with a photo of the damage. Refunds will not be issued for items delayed in transit or customs, unless the order can no longer be tracked by the postal office (read - Damaged or Lost Items).
Damaged or Lost Items
Lost or Stolen Packages: Please contact me through the shop contact email if an order does not reach you within 30 work days so that I can check the status with my postal office. You may be eligible for a refund if the postal office is no longer able to track your package.
Damaged Items: If your item arrives damaged, please contact me within 7 days with a photo of the item and the packaging.
Payment Terms
Accepted Payment Methods: I accept payments through PayPal and Venmo.
Currency: All prices are listed in USD. International customers are responsible for any currency conversion fees they may encounter.
Privacy Policy
This shop is hosted through a Big Cartel platform. When you make a purchase through this shop, I collect order and payment information, which includes the following:
- Name, billing address, shipping address, payment information (information collected through PayPal service consists of your PayPal email), phone number and email address.
All the collected information is being used to fulfill your purchases, process payments, send invoices, mail orders, internal bookkeeping and to analyze orders for potential credit card fraud via PayPal payment processor.
Paypal privacy policy:
https://www.paypal.com/us/legalhub/privacy-full
Big Cartel privacy policy:
https://www.bigcartel.com/resources/help/article/privacy-policy
Intellectual Property
All products, art and characters from the Grimport Misfits project, which include all the items displayed in The Grimport Shop, are the intellectual property of Fosc X - M.M.Vulić. Unauthorized reproduction or use of my designs, images, or products is strictly prohibited.
Changes to These Terms
I reserve the right to modify these terms occasionally, so please make sure to review the ToS frequently. Any changes I make to these terms will take effect immediately.
Questions and Contact
If you have any concerns, questions, problems with your order, or need more information about the items on this site, please do not hesitate to contact me at: [email protected]
♥ Thank you so much for your support! ♥